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Frequently Asked Questions

Find answers to the most common questions about CliqMenu below. Click on any question to expand the answer.

How much does CliqMenu cost?

CliqMenu is currently free to use during the early access period. There are no setup fees, monthly subscriptions, or hidden charges to get started. You can set up your business, create your full menu, generate QR codes, and start accepting orders at no cost.

When online payments are enabled via Stripe, standard Stripe transaction fees apply to each online payment. These fees are charged by Stripe directly, not by CliqMenu. Cash and card-at-counter payments have no associated fees.

Subscription plans may be introduced in the future, but existing users will be notified well in advance of any pricing changes.

Do my customers need to download an app?

No. CliqMenu's ordering system (FOS) is a web application that runs entirely in the customer's browser. Customers simply scan your QR code or visit your direct URL, and the menu loads instantly. There is nothing to install, no account to create, and no sign-up required to place an order.

This works on any modern smartphone, tablet, or computer with a web browser — iPhone, Android, iPad, or desktop.

Can I have multiple locations?

Yes. CliqMenu supports multiple locations under a single business account. This is especially useful for food trucks that operate at different spots on different days, or restaurants with more than one branch.

Each location gets its own QR code and direct URL, so customers always see the correct menu and context for where they are. You manage all locations from a single BMS dashboard.

How do I accept online payments?

To accept online payments, you need to connect a Stripe account in BMS. Here is the process:

  1. Go to Business Details in BMS
  2. Follow the prompts to connect with Stripe (you will be redirected to Stripe to set up or link your account)
  3. Once connected, enable Online Payment in your payment settings

After setup, customers will see an "Online" payment option at checkout, powered by Stripe Checkout. Payments are deposited directly into your linked bank account via Stripe.

Online payments via Stripe Connect are currently available in New Zealand and Australia. For businesses in India, Cashfree integration is available as an alternative.

Can staff work for multiple businesses?

Yes. A staff member's account (identified by their email address) can be assigned roles across multiple CliqMenu businesses. When they log in to OMS, they can switch between the businesses they have been assigned to.

This is useful for staff who work at multiple food trucks or restaurants, or for owners who manage several brands.

How do refunds work?

Refund handling depends on the payment method:

  • Cash at Counter — refunds are handled directly between the business and the customer at the point of sale.
  • Card at Counter — refunds are processed through your card terminal as a standard reversal.
  • Online (Stripe) — refunds for online payments can be issued through your Stripe Dashboard at dashboard.stripe.com. CliqMenu does not process refunds directly; you manage them in Stripe where you have full control over partial and full refunds.

If a customer disputes an online charge, Stripe's dispute resolution process will apply.

What countries is CliqMenu available in?

CliqMenu can be used by businesses in any country for menu display, QR code ordering, and cash/card-at-counter payments. The core platform is not region-restricted.

Online payments are currently supported in:

  • New Zealand and Australia via Stripe Connect
  • India via Cashfree

Support for additional countries will expand as new payment integrations are added. The platform automatically adjusts currency formatting and tax calculations based on your business's registered country.

How do I change my menu after going live?

You can update your menu at any time from BMS. Changes take effect immediately — there is no publish step or delay.

You can:

  • Add, edit, or remove categories and items
  • Update prices, descriptions, and images
  • Add or modify customizations (sizes, toppings, extras)
  • Change stock status (Available, Low in Stock, Not Available, Sold Out)
  • Reorder items and categories using drag-and-drop

During live service, your staff can also adjust stock status directly from OMS without needing to access BMS.

note

Since changes are live immediately, double-check prices and item details before saving, especially during active service hours.

Is my data secure?

Yes. CliqMenu takes data security seriously:

  • Authentication is handled by AWS Cognito, a trusted identity service used by thousands of applications worldwide.
  • Online payments are processed by Stripe, which is PCI-DSS Level 1 certified. CliqMenu never sees or stores customer card details.
  • Data storage uses AWS DynamoDB with encryption at rest.
  • All connections use HTTPS/TLS encryption in transit.
  • Staff access is controlled through role-based permissions — you decide who can access what.

Your business data is never shared with third parties or other CliqMenu businesses.

How do I contact support?

You can reach the CliqMenu support team by email at support@cliqmenu.com. We aim to respond within 24 hours on business days.

When contacting support, include:

  • Your business name as registered in CliqMenu
  • A description of the issue with screenshots if possible
  • The device and browser you are using (e.g., iPhone 15, Safari)

For common issues, check the troubleshooting guides in this Help Center first — many problems have quick solutions you can apply immediately.